Returns Policy

Eligibility for Returns

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 14 days of receiving the item. To be eligible for a return, the item must be:

• Unused, undamaged, and in its original packaging.
• Free from any signs of wear or alterations.
• Accompanied by the original receipt or proof of purchase.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made phone cases.
• Clearance or sale items.
• Items that have been used or damaged by the customer.

Return Process

To initiate a return, please follow these steps:

1. Contact Us – Email sales@cucell.com with your order number and reason for the return.
2. Wait for Approval – Our support team will review your request and provide further instructions.
3. Ship the Item – Once approved, ship the item back to us at the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Processing Refunds – After receiving and inspecting the returned item, we will process your refund within 5-7 business days to the original payment method.

Exchanges

If you received a defective or incorrect item, we will offer a replacement or exchange at no additional cost. Please contact us within 48 hours of delivery to arrange an exchange.

Late or Missing Refunds

If you haven’t received a refund after the stated processing time:

• Check with your bank or payment provider, as it may take some time for the refund to reflect.
• If you still haven’t received it, contact us at sales@cucell.com for assistance.

Contact Information

For any return or refund inquiries, please reach out to us:

📍 Address: AB Marieholmsgatan 24, Göteborg
📧 Email: sales@cucell.com
📞 Phone: 07 3351 7788

By making a purchase on CU CELL, you agree to our Returns Policy.